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Oxette Case Study

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Presentation

Oxette (Perideo Group) is a Greek fashion jewelry company with the largest retail network in the country. For over 20 years, it has operated through B2B and B2C channels—with 400 points of sale in Greece and abroad—establishing a unique market presence.

The company, with stores located in prime market locations (a strategic growth decision from the past decade), made the strategic decision in 2019 to invest in OCE (Oxette Customer Experience) and Employee Experience, aiming to drive growth through its people.

It upgraded its existing platform (Solution 2Grow’s Balance) to a social learning platform (Solution 2Grow’s Social) to foster a shift in the company’s learning culture.

PROJECT DETAILS

CATEGORY: Retail

Platform: Social E-Learning Platform

PROJECT URL: https://www.oxette.info

The Challenges

Scattered stores across the country drive the cost of traditional training to prohibitively high levels.

High turnover creates an urgent need for ongoing onboarding training throughout the year.

The presence of seasonal stores and, therefore, seasonal employees makes training speed a critical factor.

Inconsistent store performance and an inability to replicate successful practices.

The large volume of knowledge inevitably leads to the search for solutions that are easy to absorb.

Delays in the flow of information to and from the stores reduce the effectiveness of any commercial initiative.

Isolation of the stores from the company, as well as from each other, creates insecurity and uncertainty among employees and leads to an inability to align with the company’s goals.

Results

Corporate Goals

Increase in sales
Increase in average receipt
Reduction in returns
Increase in Club Card usage

HR Department Goals

Connectivity of store team members
100%
Connectivity between store managers
100%
Connectivity of employees across different stores
41%

Testimonials

The Company

Oxette Store

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